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Author  Peggy Carlaw  Title  The big book of customer service training games:quick,fun activities for training customer service reps,salesprople,and anyone else who deals with customers /Peggy Carlaw  ISBN  978-007-07-7974-7  Imprint  New York : McGraw-Hill, 1999  Call Number  HF5549.5.T7 C278B 1999  Physical  xiv,209 p. : ill  Subject  Employees -- Training ofCustomer services -- ManagementCustomer services -- Employees -- Training ofCustomer services -- Management -- Handbooks,manuals,etc.

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No.	Type	CallNumber/Barcode		Shelf	Status
1.	English General Books	HF5549.5.T7 C278B 1999     Barcode: 201101473		General Books	On Shelf   Request
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