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Author	Peggy Carlaw
Title	The big book of customer service training games:quick,fun activities for training customer service reps,salesprople,and anyone else who deals with customers /Peggy Carlaw
ISBN	978-007-07-7974-7
Imprint	New York : McGraw-Hill, 1999
Call Number	HF5549.5.T7 C278B 1999
Physical	xiv,209 p. : ill
Subject	Employees -- Training ofCustomer services -- ManagementCustomer services -- Employees -- Training ofCustomer services -- Management -- Handbooks,manuals,etc.

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