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Author  Fitzsimmons, James A.  Title  Service management : operations, strategy information technology / James A. Fitzsimmons  ISBN  978-007-12-6346-7  Imprint  Boston : McGeaw - Hill, 2008  Call Number  HD9980.5 F549S  Edition  6th ed.  Physical  xvii, 573 p. : ill .+ CD-ROM  Subject  Service industries--Management

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No.	Type	CallNumber/Barcode		Shelf	Status
1.	English CD-ROM	B00579 2008     Barcode: OD01336		CD-ROM	On Shelf   Request
2.	English General Books	HD9980.5 F549S 2008     Barcode: 200803815		General Books	On Shelf   Request
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