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Author	Crosby, Philip B
Title	Quality without tears : the art of hassle-free management/ Philip B. Crosby
ISBN	978-007-01-4511-5
Imprint	New York : New American Library, 1984
Call Number	TS156.6 C949Q 1984
Physical	xiii, 205 p.
Note	Reprint. Originally published: New York : McGraw-Hill,c1984
Note	Includes index
Subject	Quality assurance

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