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Cover

Author  Heskett, James L.  Title  The service profit chain : how leading companies linkprofit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A.Schlesinger  ISBN  978-068-48-3256-2  Imprint  New York : Free Press, 1997  Call Number  HF5415.5 H47S  Physical  xvii, 301 p. : ill.  Subject  Customer services  Subject  Consumer satisfaction  Subject  Employee loyalty  Subject  Industrial productivity  Coorperative Author  Sasser, W. Earl  Coorperative Author  Schlesinger, Leonard A.

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No.	Type	CallNumber/Barcode		Shelf	Status
1.	English General Books	HF5415.5 H47S 1997     Barcode: 201402852		General Books	On Shelf   Request
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