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Cover

Author  Reichheld, Frederick F.  Title  The loyalty effect : the hidden force behind growth,profits, and lasting value / Frederick F. Reichheld withThomas Teal  ISBN  978-087-58-4448-0  Imprint  Boston, Mass. : Harvard Business School Press, c1996  Call Number  HF5415.5 R438L  Physical  xii, 323 p. : ill.  Subject  Customer relations  Subject  Consumer satisfaction  Subject  Job satisfaction  Subject  Labor productivity  Subject  Loyalty  Coorperative Author  Teal, Thomas

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No.	Type	CallNumber/Barcode		Shelf	Status
1.	English General Books	HF5415.5 R438L 1996     Barcode: 201900343		General Books	On Shelf   Request
	Note:อภินันทนาการโดย สมาคมส่งเสริมเทคโนโลยี (ไทย-ญี่ปุ่น)
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