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LEADER 00000nam 2200000uu 4500
001 46930
003 ULIBM
008 170324s20149999eng 000 0 eng d
020 ^a9780133764390
050 4 ^aHF5415.5^bO48C
100 1 ^aOliveira, Alexandre
245 10 ^aCustomer service supply chain management :^bmodels for achieving customer satisfaction, supply chain performance,and shareholder value /^cAlexandre Oliveira, Anne Gimeno
260 ^aUpper Saddle River, N.J. :^bPearson Education,^c2014
300 ^axvi, 188 p. :^bill.
504 ^aIncludes bibliographical references and index
650 0 ^aCustomer services
650 0 ^aCustomer relations
650 0 ^aBusiness logistics
700 1 ^aGimeno, Anne
945 ^p3377^l0^i201604400
999 ^aRodjaney

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